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Clear legal terms before you join

Clear account terms, privacy choices, cookie controls and India payment record rules sit on this Legal page before you open your account.

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CONTACT ROUTES

Three ways to raise legal queries

Legal questions need a clear path, so we keep account, privacy and payment record queries separate from general help.

Account terms desk Use this route for questions about acceptance of terms, account eligibility, access under local law or document checks. Share only the details needed to identify your account and the clause you want us to explain.
Privacy contact Send privacy requests here when you want to ask what data we hold, correct details, query retention or limit non-essential cookie use. We may ask for verification before making account-level changes.
Payment record help Choose this path for legal questions linked to UPI, Paytm, PhonePe or Google Pay records. Add the transaction reference and date so we can match the record without asking for extra personal details.
DATA HANDLING

How we manage legal requests

Our legal process is built around account safety, accurate records and plain replies. We record why data is collected, keep access to account files restricted and use verification before changing sensitive details.

Data collection purpose

We collect account details, login signals, device data and payment references to run the account, meet legal duties and respond to disputes. We do not ask for unrelated documents when a narrower check is enough.

Cookie controls

Cookies help remember session status, security checks and language settings. You can manage non-essential cookies through your browser, though some account functions may need session cookies to keep access secure.

Account security checks

Sensitive requests require verification before we act. We may compare your registered email, mobile number, payment reference or recent login pattern so changes are made only after the account link is clear.

Retention periods

Records are kept only for the period needed for account operation, legal duties, fraud checks and dispute handling. When retention is no longer required, we delete or anonymise data using internal controls.

Correction requests

If your profile details are wrong, contact us with the corrected value and proof linked to the account. We check the request, update eligible fields and tell you if a record must remain unchanged.

Dispute handling

For legal disputes, we compare account activity, payment references and communication history. Our reply explains the basis for the decision and the next contact path if you still need a deeper answer.

Legal answers for India accounts

These answers explain how our legal terms work in practice for India account holders. They focus on access, data, cookies, payment records and how to reach us when you need a change or explanation. If your situation involves a local rule, the answer may depend on your location and the law that applies there.

The terms apply when you open an account, sign in, use wallet features, contact support or ask us to handle your data. Access depends on local law and is available where local law permits.

We may collect your name, registered contact details, login data, device signals, payment references and communication records. Each category supports account operation, security checks, legal duties or replies to requests you send us.

Payment references help us match deposits, check withdrawal requests, resolve disputes and meet record-keeping duties. We use transaction IDs, dates and linked account details rather than asking for wider payment history.

Yes, you can ask us to correct eligible account details by contacting the privacy route. We may verify your account link first, then update the record or explain why a legal record must stay unchanged.

Retention depends on the record type, account status, payment history and legal duties. We keep data only as long as needed for account operation, security, disputes or required record keeping, then delete or anonymise it.

You can manage non-essential cookies through your browser settings. Session and security cookies may still be needed for login, fraud checks and account continuity, because those tools help protect your account access.

Use the contact route that matches the concern: account terms, privacy or payment records. Include your registered contact detail, the date involved and any UPI, Paytm, PhonePe or Google Pay reference.

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